frequently asked questions

I currently only ship within Australia.
International shipping will be available in the coming weeks. Make sure to follow me on Instagram @shiloh.nailstudio for the latest updates!

Your press ons can definitely be reused as long as they are removed with care. I recommend using sticky tabs if you plan to wear them again and removing any leftover adhesive from the back of the nails before reapplying.

If the fit needs adjusting you may file the edges down, however please be mindful that this may break the seal of the top coat, and potentially lead to chipping.

Slight adjustments may be made if you have selected a different nail shape/length to the one in the photo — this is to ensure the design works seamlessly with your chosen specifications.

Along with your press ons, you’ll receive a complimentary application kit which includes:

• 1 x Cuticle stick

• 1 x Mini nail file

• 1 x Mini buffer

• 1 x Sheet of sticky tabs (24 tabs per sheet)

• 1 x Liquid nail glue (2g)

• 2 x Alcohol pads

As each set is custom made, no cancellations or refunds are accepted unless there’s an error on my end.

I recommend using the tracking link to monitor the progress of your package. Unfortunately, I don't have control over the package once it's with the carrier, so if any issues arise, contacting Auspost directly would be the best option.

Please DO NOT use gel products to adhere your nails. Press on nails aren’t transparent, so a UV lamp can’t get through to cure the gel properly. Uncured gel can cause irritation, burning, or even lead to a long term gel allergy. Please use the glue that’s provided in your application kit. That being said, always be cautious. If you notice any irritation or reaction to the glue, please stop using it, and get it checked out if it gets any worse. Your nail health always comes first.