shipping policy

  • The processing times are as follows:

    • Pre-designed Sets: 2-5 Days

    • Custom Designs: 2-10 Days

    The time frame may be extended if you have ordered 3+ sets in one order.

  • All orders are shipped from Melbourne via Aus Post, and I currently only ship within Australia. The delivery options are as follows:

    • Standard (2-6 Business Days): FREE

    • Express (1-3 Business Days): $6.00

    Business days are Monday through Friday. They exclude public holidays.

    You’ll receive an email with a tracking link once your order has been dropped off!

    Please note that I do not have control over the package once it’s with the carrier. Delivery dates can’t be guaranteed due to carrier delays or unforeseeable events. So if any issues arise, contacting Aus Post directly would be the best option. That being said, I will always do everything I can to help you resolve any issue!

  • As each set is custom made, no cancellations or refunds are accepted unless there’s an error on my end. Your order will be finalised upon payment so please make sure you are happy with everything before checking out :)